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Oke Eleazu
Managing Director, Thinkoutsidein
Oke Eleazu is Managing Director of the consulting business Think Outside In, which helps organisations take a holistic approach to improving their customer service experience and operational performance. He is an experienced Customer Service and Operations Director in Financial Services and has been responsible for all aspects of Customer Service delivery, from the formulation of strategy through to multi-site operational management of both call centre and back office operations.
Previously he was Customer Service and Operations Director for Bupa, where he delivered a number of initiatives for people, processes and technology to maintain Bupa's reputation for first-class service. In 2005, he led the Prul to win the prestigious Management Today/Unisys Service Excellence Award for Financial Services. Oke is also a Vice President of the Institute of Customer Service (ICS).
