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seminar overview
Wednesday 27th January 2010
14.15 - 14.45 Theatre 8
A practical guide to holding difficult conversations
Ian Jessup, Senior Partner, Interact
Increasingly we have to hold difficult conversations about a range of subjects: Restructuring Dismissal/redundancy Poor performance Discipline Customer relationship management Personal issues.
This practical workshop explores how to be effective in those conversations in terms of: Strategy Behaviour Language Tone Congruence Using the audiences own scenarios, we'll deliver some insights and skills that can be immediately applied back in the workplace
